Set Up a Call Center in India

Updated on Thursday 27th September 2018

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The revenues of the call center industry in India are growing at a solid pace. In 2012, the total revenues of the call center companies operating in India reached a value of US $ 400 million, while in 2017, the value increased at US $ 651 million
For the current year, the estimates are showing that the revenues will further increase to a value of US $ 710 million. Our team of consultants in company formation in India can assist foreign businessmen with advice on how to register a call center in this country. 

What are the main documents for call center registration in India? 

Investors who want to register a company in India that will operate as a call center will need to provide a set of legal documents to the local authorities in charge with the incorporation procedure. A call center in India is required to register under the Other Service Providers (OSP), as prescribed by the New Telecom Policy. Thus, to register as a OSP, the company’s representatives will have to submit the following set of documents with the Department of Telecommunication
  • the company’s certificate of incorporation, which is issued by the Registrar of Companies;
  • the memorandum and the articles of association, alongside with a power of attorney which authorizes the company’s representatives signatures;
  • information regarding the specific types of OSP activities that will be developed by the call center;
  • the list of the company’s directors, with their names and addresses. 

What types of services are delivered by the Indian call centers? 

The Indian call centers provide a set of services, most popular being services such as customer support, technical and IT support, telemarketing, insurance processing, data entry and data processing, bookkeeping and accounting. Depending on the specific activities developed by the company, additional registration procedures can be imposed and our team of specialists in company registration in India can assist with advice. 
India is one of the largest market for Business Processing Outsourcing (BPO) activities, being the top destination of investors across the world when setting up a call center. International call centers have a strong presence on the Indian market, as they could be set up here starting with 1999, following the regulations of the New Telecom Policy, imposed by the Telecom Commission. Businessmen are invited to contact our team of consultants, who can offer advice on how to form a company in India.  


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